Where are you guys?
When we are not up the mountains, HQ sits in the Wellington, New Zealand.
How do I get in touch with Southern Divide?
Service is everything to us and if we can make your lives easier we will endeavour to do so! Best way is through the contacts page or email us on firstname.lastname@example.org. We will endeavour to get back to you asap.
Do you have a retail store?
No – We feel we want to stay as close to our customers as possible, people who cherish the mountains. We believe this provides us with more opportunity to listen, act and exceed your expectations. We also know the cost of bricks and mortar, enabling us to produce the best quality product at the lowest price.
How secure is your website?
Short answer - Very! Southern Divides payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Will I be charged in my own currency?
All transactions with Southern Divide are completed in New Zealand dollars (NZ$). We offer a currency converter, which provides an approximate conversion based on exchange rates the day of the transaction.
How do I make a return and / or exchange?
If you’re not completely satisfied with your new Southern Divide purchase you are welcome to exchange it for a full refund, a store credit or an alternative product. Check out the return policy here.
Are you going to create a women's line of Merino clothing?
At this stage our focus is on creating the best quality gear for men. It is our intention to develop a women's line in the near future. Stay posted!!
What are your shipping rates and estimated times for delivery?
Depends where you are. We ship to a large number of countries worldwide. All of our products are shipped using CourierPost and are usually dispatched within 24 hours of receipt. You will receive a dispatch email when the goods have been sent, which will include a tracking number so you can watch your package of magic whisk its way to you.
How do I determine my size in Southern Divide clothes?
All of Southern Divide's products are streamlined, which means they are tight fitting to reduce drag. Check out the sizing page to see the different sizes of each product.
How should I care for my Southern Divide products?